FREQUENTLY ASKED QUESTIONS
LOGIN
You can reset your password under the “Register/Login/Forgot Password” tab. Where you would normally sign in, click “Forgot password” and follow the prompts. An email will arrive shortly to the email on the account with further instructions. https://www.wurthusa.com/login
Please double check your information. If the error persists, please send your Customer Name, Customer Number, Contact Email and Billing Address (including ZIP code) to this email address: shoponline@wurthusa.com
If you can log in to your account, changes can be made under “My Profile” and click the “change” link next to your email. If you cannot log in, please email your customer information including Name, Address and Customer Number to this email address: shoponline@wurthusa.com with the Subject Line “Reset my Email” to change your email address if you cannot log in to do so yourself.
Please email shoponline@wurthusa.com to reset your profile info.
ORDERS, PROMOTIONS AND PRICING
Please log in to see the overview of “My Profile”. In the “Order History” you not only see your online orders, but also the orders you made with your sales rep from the moment you register online moving forward. You can also click on “Recently purchased products” to view recent purchases or click on “Shopping list” to create lists of frequently purchased products.
By signing up for our email list, you’ll receive all notifications to sales as well as online only discounts. Sign up here: https://www.wurthusa.com/newsletter
Please make sure you logged in to your account to see your customer individual pricing.
When you spend $100 or more, the shipping is free.
We ship to the continental United States from one of our 3 warehouses.
There is no order minimum for online orders.
We package all orders the day they are placed and are shipped within 24 hours.
Log in to your account and click “Return Order” to initiate a return. You can also call 1-800-987-8487 with any questions.
CONTACT US
Our customer service number is 1-800-WURTH-USA (1800-987-8487). Our customer service hours are: Monday-Friday, 8am – 8pm EST
Customers responsible for paying their accounts can sign in at https://wurthusa.billtrust.com
Wurth USA was founded in 1969. The Würth Group began in 1945 in Künzelsau, Germany.
We have 3 warehouses throughout the United States: New Jersey, Florida, and Nevada.
